Privacy policy

Welcome to Blasterball. We respect your privacy and are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from https://blasterball.co.uk.

1. Business Information

Store Name: Blasterball
Operating Company: HOME IN TOWN LTD
Website: https://blasterball.co.uk
Email: support@blasterball.co.uk
Phone: +44 7480271860
Business Address: Stonehaven, Lea, Malmesbury, Wiltshire, SN16 9PG, United Kingdom

HOME IN TOWN LTD is responsible for the personal information processed in connection with operating Blasterball, where it determines the purposes and means of processing.

2. Information We Collect

When you visit our website or place an order, we may collect:

Full name
Email address
Phone number
Billing and shipping addresses
Order details and purchase history
Payment transaction information
IP address, browser type, device information, and website usage data
Communications with our customer support team

Payments are processed through third-party payment providers. We do not normally receive or store complete payment card details.

3. How We Use Your Information

We use personal information to:

Process and fulfil customer orders
Arrange shipping and delivery
Provide order confirmations and tracking information
Process returns and refunds
Respond to customer enquiries
Prevent fraud and protect website security
Maintain business and financial records
Improve website functionality and customer experience
Send marketing communications where permitted by law

4. Legal Basis for Processing

Under UK GDPR, we process personal information where necessary for:

Contractual obligations: Processing orders, deliveries, returns, and refunds.
Legal obligations: Maintaining financial records and complying with applicable laws.
Legitimate interests: Preventing fraud, securing our website, and improving our services, where those interests are not overridden by your rights.
Consent: Sending certain marketing communications or using non-essential cookies where consent is required.

You may withdraw consent at any time.

5. Sharing Personal Information

We may share relevant personal information with trusted service providers, including:

Shopify, our e-commerce platform
Payment processing providers
Shipping and delivery companies
Website hosting and technical support providers
Analytics and marketing providers, where applicable
Legal or regulatory authorities when required by law

We do not sell customers' personal information.

Service providers receive only the information reasonably necessary to perform their services, subject to applicable legal requirements.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support:

Shopping cart and checkout functionality
Website security
Customer preferences
Website performance and analytics
Advertising and marketing, where enabled

Where required by UK law, we obtain consent before placing non-essential cookies.

You can manage your cookie preferences through our website's available privacy controls and your browser settings.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, accounting, fraud prevention, and compliance with legal obligations.

Retention periods depend on the type of information and applicable legal requirements. Information is securely deleted or anonymised when it is no longer required.

8. Data Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, and loss.

Our Shopify-powered website uses secure connections to help protect information transmitted during shopping and checkout.

No method of electronic transmission or storage is completely secure.

9. Your Privacy Rights

Under applicable UK data protection law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Restrict or object to certain processing
Request data portability where applicable
Withdraw consent where processing relies on consent

To exercise your rights, contact support@blasterball.co.uk.

We will respond within the timeframe required by applicable law.

You also have the right to complain to the UK Information Commissioner's Office (ICO) at https://ico.org.uk.

10. International Data Transfers

Some service providers, including Shopify and its partners, may process information outside the United Kingdom.

Where required, appropriate safeguards will be used for international transfers of personal information in accordance with applicable data protection law.

11. Children's Privacy

Our website is intended for general retail customers and is not directed at children under 13.

We do not knowingly collect personal information directly from children under 13 without appropriate authorisation.

If you believe a child has provided personal information to us improperly, please contact us.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of independent third-party websites. We encourage customers to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.

Any changes will be published on this page with an updated revision date.

14. Contact Us

For questions about this Privacy Policy or how we handle your personal information, please contact:

Blasterball
Operated by: HOME IN TOWN LTD
Address: Stonehaven, Lea, Malmesbury, Wiltshire, SN16 9PG, United Kingdom
Email: support@blasterball.co.uk
Phone: +44 7480271860
Website: https://blasterball.co.uk