Find answers to common questions about shopping with Blasterball.
1. How much does shipping cost?
We offer free shipping throughout the United Kingdom, with no minimum purchase required.
2. How long does order processing take?
Orders are normally processed within 1–2 business days, excluding weekends and UK public holidays.
3. How long does delivery take?
Estimated transit time is 3–5 business days after dispatch.
The total estimated delivery time, including handling, is 4–7 business days.
4. Can I track my order?
Where tracking is available, we will send tracking details by email after your order has been dispatched.
5. What is your return policy?
We offer free returns within 30 days of delivery for eligible purchases.
Contact support@blasterball.co.uk to request a return and receive instructions.
6. How long does a refund take?
Approved refunds are processed within 14 days of receiving the returned product, subject to any earlier statutory refund deadline.
Your payment provider may require additional time for the funds to appear.
7. What if my product arrives damaged?
Please contact us promptly at support@blasterball.co.uk with your order number and photographs where possible.
We will assist with an appropriate resolution in accordance with your consumer rights.
8. Can I cancel my order?
Please contact us as soon as possible if you wish to cancel.
If the order has already been dispatched, you may need to follow our return procedure. Your statutory cancellation rights remain unaffected.
9. Are payments secure?
Our store uses secure checkout and payment-processing services. Available payment methods are displayed at checkout.
10. Where is Blasterball located?
Our stated business address is:
Stonehaven, Lea, Malmesbury, Wiltshire, SN16 9PG, United Kingdom.
Blasterball is operated by HOME IN TOWN LTD.
11. How can I contact customer support?
Email: support@blasterball.co.uk
Phone: +44 7480271860
Website: https://blasterball.co.uk